Privacy Policy

Last updated: August 2026

Toolbolt Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry.

1. Who We Are

This website is operated by Toolbolt Ltd, a retailer of safety footwear, workwear, personal protective equipment (PPE) and tools based in Jersey, Channel Islands.

For the purposes of the Data Protection (Jersey) Law 2018, Toolbolt Ltd is the data controller for personal information collected through this website.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact Us page.

2. Information We May Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone number
• Company or business name, where provided
• Information contained within an enquiry or message
• Any other information you choose to provide when contacting us

We may also collect limited technical information about visits to our website, such as your IP address, browser or device information and information about how the website is used.

Some technical information is collected only where you have provided the appropriate consent.

3. How We Collect Your Information

We may receive personal information when you:

• Complete a contact or enquiry form on our website
• Contact us by email or telephone
• Make an enquiry about a product, brand or service
• Communicate with us in connection with an existing or potential business relationship
• Use or interact with our website and its features

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide product information, quotations or availability information
• Provide customer service
• Communicate with customers and prospective customers
• Process and administer legitimate business enquiries
• Maintain the security and operation of our website
• Understand how our website is used where you have consented to analytics
• Improve our website and the information we provide
• Comply with legal or regulatory requirements

We will only process personal information where we have an appropriate lawful basis for doing so.

5. Contact Forms

Our website contains contact and enquiry forms.

When you submit a form, the information you provide is used to respond to your enquiry and may be retained where reasonably necessary for customer service, business administration, record keeping or legal purposes.

Submitting an enquiry through our website does not automatically subscribe you to marketing communications.

6. Sharing Your Information

We do not sell your personal information.

We may share or allow personal information to be processed by trusted service providers where reasonably necessary to operate our website or business. These may include providers of website hosting, email, IT, website security, analytics and other technical services.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data-protection arrangements are in place.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

7. Third-Party Services and Websites

Our website contains links to external websites, including manufacturers, suppliers and product catalogues. These websites are operated independently from us and may have their own privacy policies and terms.

We also use certain third-party services on our website.

Google Maps

We use Google Maps to display our shop location and help visitors find us.

When you visit a page containing an embedded Google Map, your browser may communicate directly with Google. Information such as your IP address, browser or device information and information about your interaction with the map may be transmitted to Google.

Google may process this information in accordance with its own privacy policies and terms.

Google Analytics

With your consent, we use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Google Analytics may collect information about visits to our website, such as pages viewed, interactions and technical information about the device or browser being used.

We have configured our website so that Google Analytics does not load until you accept analytics cookies through our cookie banner.

If you decline non-essential cookies, Google Analytics remains disabled.

Information processed by Google through Google Analytics is subject to Google’s own privacy policies and terms.

External Websites

When you follow a link from our website to a manufacturer’s, supplier’s or other third-party website, you leave our website.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy information provided by the relevant website or service.

8. Cookies and Similar Technologies

Our website uses essential cookies and, with your consent, analytics cookies.

When you first visit our website, our cookie banner allows you to Accept or Decline non-essential analytics cookies.

If you accept, Google Analytics may be enabled to help us understand how our website is used.

If you decline, Google Analytics remains disabled.

Essential cookies may still be used where necessary for the operation of the website or to remember your cookie preferences.

Our embedded Google Maps feature is provided by Google and may involve communication with Google and the use of cookies or similar technologies independently of our analytics-cookie preference.

For more information about the cookies and third-party technologies used by our website, please see our Cookie Policy.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information where necessary to:

• Respond to and manage enquiries
• Provide customer service
• Maintain appropriate business records
• Meet legal, accounting or regulatory requirements
• Establish, exercise or defend legal rights

Different types of information may therefore be retained for different periods.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under the Data Protection (Jersey) Law 2018 in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

Not every right applies in every circumstance.

If you wish to exercise any of your data-protection rights, please contact us using the details provided on our Contact Us page.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to raise a complaint with the Jersey Office of the Information Commissioner (JOIC), Jersey’s independent data-protection regulator.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, the services we use, our business practices or legal requirements.

The latest version will be published on this page with the date of the most recent update.